I am of indigenous heritage and I was recently insulted by a member of management at the Gold Coast turf club, when attending a Griffith race day. In relation to a prior complaint that I read on this website, I also experienced an altercation with a blonde woman in management around the bar line. This occurred as I grabbed a beer and a wine (which I agree was not a standard sized drink). This employee then rudely ripped these drinks from me stating that, "You (indigenous) people can't handle too much". Too which I replied, "What do you mean you people?" She then noted that I was, "clearly an abo (aboriginal)." I then politely stated that she had offended me. However, instead of apologising she had me escorted off the premises by security. I was not violent, intoxicated or disorderly. I had only had 3 drinks and I was polite the entire time. I feel outraged that I was demonised for my culture. I wouldn't recommend the Bundall racecourse for future events and I would hope that they employ more polite, sensitive and professional people in the future. Currently, they lack every aspect of professionalism and kindness that is to be expected at a commercial precinct.
Firstly, I really wish there was a lower score than 1 available. I recently attended a Griffith University race day, which was held at Bundall Racecourse. Not only did they run out of alcohol 2 and a half hours before the five hour drink package ended, but they never gave out standard sized drinks. These drinks that they served were merely goon (I.e. cheap wine) and they barely provided a quarter of a cup. When students went to fill one glass with another (in order to make a proper standard drink) they were escorted out by security. This was ordered by the rude management that patrolled the bar line. I fear that the management at Bundall Racecourse lacks customer service and communication skills, as students were not warned, just kicked out. Each student payed $68 each and 3000 attended. Therefore, Bundall Racecourse would have made a profitable return from this event. I wish they had shown more courtesy and better service, I doubt many will return next year... I for one, won't. Specifically, there was a young-ish blonde lady in management, who was spectacularly awful when it came to communication and customer service - I think she needs to realise that attendees to events pay her wage. Be nicer next time.