I've been going to this car wash for 10 years - I will never return. When I was soaping the car a staff member approached me without saying hi or introducing herself, and then told me I was washing the car wrong. I did not need help and knew how to wash a car, and told her so. I then complimented about the new shades that had been installed. She then accused me of not having money on the clock and asked me to leave. The time had run out while I had been attempting to ease the tension through conversation. I explained I was finishing soaping the car and would put money in shortly to rinse. I told her I was unaware of the rule and asked her to place up signs to advise of this clause. She then got very confrontational, called me stupid and would not leave. I went to put money in the meter and she continued to be in my face. She was verbally and physically aggressive. I felt belittled due to my size and gender, and bullied into using the facilities. I was frightened I would further be hassled while I park, dry the car, clean out rubbish, then use the vacuum. I will be taking my business elsewhere. Clean up your act Wash'n'Glow Preston.