Firstly, this cinema is overpriced with below par customer service skilled staff and despicable in how they handle customer complaints. I get better customer service and complaints handling from McDonalds. Was served by a woman named EFFIE, who took my order, got my items, told me the total cost and then walked off to serve someone else as I was getting the money out of my purse. Left me there waiting and waiting, a good 10 minutes, meanwhile my movie had already started. It wasn’t till I got the attention of another server, to finalise my purchase so that I can pay and make my way to the movie. Absolutely atrocious customer service and this EFFIE woman is in a managerial role, laughable. I WILL NEVER BE GOING BACK TO THAT CINEMA AGAIN! I’ve already sent the word out to family and friends; they’ve also had negative experiences at this Craigieburn cinema. Good riddance. Oh and if you have a complaint, the manager "will see you shortly" - like NEVER!!!!