The attitude of the staff made this place famous. When I called to book a room for 9 people 2 weeks ahead, he called me a liar, simply because I book 2 weeks ahead so I may not turn up. The room we got allocated barely can fit 6 people so some of us have to sit on stools. When raised with the staff, just got told off. Called to compliant were told must be our fault, no apologies, assumes its always the customer's fault. The renovation eventually will turn old, won't keep people's interest for long. It's the service and attitude will make a difference. This business won't last long.
I was a regular here, but will not go there anymore! ! The SECURITY on Sat 20/08 is EXTREMELY RUDE and UNREASONABLE. He asked me to show ID twice and gave me very nasty look when he needs to do body scan. I was questioned him why he gave me such attitude and he stopped everything and simply just NOT LET ME IN for NO REASON. I have asked my friend to call duty manager out, and he is not putting single effort try to solve the situation, but just stood there and listen to security abuse me. Worse part is i have called my friend to come out, and the security also pointed to my friend with fingers and abused my friend. The duty manager did not let us in either after he stood there 5 mins and just went inside. Our group of 8 has left the karaoke bar as we have no choice because the security just not let me in. what a rude person who think he own GALA. if you ok with been abuse by security on sat night while you suppose to enjoy good time with frds, then choose GALA.
Was ok when I went for the first but second time round we had a room which smells like sewerage. We request for another room and all we got was bad attitude service. There was also OH&S floors such as construction still going on in gala KTV, bad smell in certain rooms, hygienic of the kitchen where they serve food. Is this the sort of standard we accept in the entertainment service industry nowadays ?