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Latest reviews about "JC&P - JCPonline.com.au" write review

Purchased a phone from this company. Cheap compared to your local retailers. Will definitely buy from them again. I think they have a marketplace going on too, I noticed some products are from direct companies so that's a good sign of dealing with them directly in the future and no middle men.


#3,029 rating: 5/5

"I would like to cancel my order. Paying a total of almost $60 to deliver to a remote area when I am literally 30 minutes from Brisbane CBD it a bit ridiculous in my opinion. I could understand completely if I was in the middle of no where, paying for express or if the items weighed a bit. From placing my order on the 3rd. Finding out there are more cost on the 10th. Sending an email on the 11th. Resorting to Facebook after no email response. Finally having someone inform me directly why there is this extra cost 10 days after I had placed this order. I feel like the poor timeliness, the lack of communication and information that should have been given is something that should be worked on. To say I am unhappy with is experience is an understatement and I will not be purchasing from this company in the future" I sent this exact message to them via Facebook. I have been issued a refund however I still have not received a response to my last message. There were no apologies, no other solutions offered and no attempt to rectify the situation. As someone who works in customer service, I was utterly appalled by their approach, or lack thereof. Every transaction or interaction with a customer is supposed to leave them with a pleasant and personalised experience. My experience was unpleasant and completely impersonal. This experience has removed any desire I once had to purchase products from this company.

2 Review comments:

  • Ted 2 months ago

    They must have been overloaded with customer inquiries, They usually try to help as best as they can, I find asking about the products or shipping location before purchasing a product most of the time helps. I have been hit by other companies not to name names that had also increased their shipping costs significantly after I put the order, it's a courier issue most of the time not the company's fault.

  • Anonymous 3 months ago

    oi? deve haver um erro de loja


#2,972 rating: 1/5

Bought a phone from them, better deal than retail price and came on time. They generally take around 24-48 hrs to get back to you through email. I found that their facebook page is easier to reach them to get some form of response. They must have hundreds of emails coming in daily and they can't get to everyone on time.


#2,719 rating: 5/5

afterpay payed.. ordered large scooter thing causing large shipping cost.. and small home phone tiny box.. no confirmation email upon purchase... about week later, received email saying large scooter refunded.. right??? first i heard about order.. never responding to email.. no contact phone number.. relised im paying 70 shipping for a tiny box would fit in express post bag.. send email upon email.. asking for complete refund or answer or tracking number.. nothing.. eventually weeks later receive email saying item dispatched.. short message.. i want at least adjusted shipping cost.. but i get nothing.. still no item and ordered like month ago.. .au website would think in australia.. no phone number.. no response to contact.. its a joke


#2,711 rating: 1/5

These guys have good range of products and friendly service. They sell everything from phones, IT products to furniture and appliances. I would recommend them to anyone looking for a good deal.

2 Review comments:

  • Anonymous 5 months ago

    They must have a lot of emails to get through and can't get through on time. You can try reaching them on their facebook page, usually they respond faster.

  • Major disappointment 5 months ago

    no contact number.. never response to email.. would not recommend..


#2,047 rating: 5/5

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