Worst experience I have ever had using this hairdressing service at Southland shopping centre; they completely ruined my hair! What should have been blonde went orange and after bleaching it 3 times b/c they couldn't get it right the first time, they completely fried it! Upon asking management to remedy matters they would not even take the call and lied about their email not working (yet they immediately replied to a "customer enquiry" to same address) - they denied doing the job despite numerous photos and receipt of payment and would not fix my hair or provide refund. I paid a lot of money only to have my hair ruined. This business has no idea about customer service oand does not care about consumed guarantees. If you want sub-standard cut, colour, technique and categorically unprofessional service, then this is the place!